My underwear is ruined! (And I literally have NO idea what has happened)
Sometimes we receive feedback about pants that have been through rough times. Maybe one of the seams has come apart, a mysterious hole has appeared in the pants, or they have lost their elasticity, smoothness, colour, or all of the above at once.
This can happen for many reasons, and now that there is experience in selling hundreds of thousands of pairs, most of these reasons have been identified. Unfortunately, they are often associated with human activity, aka someone has screwed up. The number one of the most common damages is laundry treatment: too high washing temperature, tumble drying, strong detergents, bleach and an iron or different combinations of previous. A couple of times the undies have been caught in the lock of the washing machine door, and they certainly look like that.
Even valuable underwear cannot withstand unnecessary force. The seams do not break easily in normal use and the occurrence of various damages can be determined quite precisely. Even these confessions were not obtained through torture:
"I pulled my pants on and the other part got under my toes, I wobbled and the waistband frayed. At first I thought it wasn't any worse, but after the next wash the thread had started to unravel".
"I have to admit that the pants have sagged around the inner thighs and I have noticed it. I guess I just hoped that those inner seams would last another couple of years".
And no matter how gentle it is, incredible damage can happen based on the messages we receive.
I take better care of my underwear than my children, but lately the material has started to look like it has puberty. Like tiny bumps and rash on it. How come?
The phenomenon is called the pilling effect. Its cause is friction caused by some kind of external 'element'. It can be, for example, a staple, a wash label, a velcro strip, the back seam of new jeans, or sometimes even a laser-cut fabric mark on the inside of the pants. Repetitious Rubbing will loosen the fibres with time and it shows as small bumps on the surface of the fabric. Fortunately, 'pilling' does not affect the product's properties in any way, but is more of an aesthetic drawback.
It's great that you have launched a style for us women as well, but would it be possible to get the same pants with an even longer leg, in case the short ones roll?
As the name suggests, Drifter Boxer is a careful slip in the direction of women, we still have to wait for the entire collection. Any rolling is a really individual thing; not all roll at all, some roll. Based on the size alone, choosing the right pair of pants would not seem to be very open-ended. As a model, such "Boyfriend Shorts" may not be a universal style suitable for all hip-thigh-butt combinations.
We have established a special committee to research different types of female thighs. It is now known what kind of thigh profile rolling takes place. After that, an exact scientific analysis is made of how the size of the pants and the circumference of the thighs work in relation to the measurement table, in which case the probability of choosing exactly the right, most suitable size improves even more.
I am a woman. How should I know what is the right size for me?
Looking at a full-length mirror, using a tape measure and the size chart will take you far. Thigh and waist measurements are the most critical ones.
If the arse is big and the thighs are thin, the thigh measurement is decisive. If the thigh circumference is smaller than what the measurement table indicates, the leg may roll up. If this is the case, go to the waist measurement in the size chart and look for a smaller size there. If you are between the sizes, we’d suggest to size up.
If the waist of the smaller size is suitable according to the measurement table, the hips will also fit in the pants.
33e per pair! Are you NUTS?! What makes these undies so different from for instance tommy hilfiger or calvin klein that it is worth paying so much?
We did not settle for making underwear the way they have always been made. We looked for (and found) the best possible yarn and wove it into a first-class fabric that makes the perfect material for making underwear. The material we use is made of abandoned fishing nets and other industrial plastic waste that should not end up in the oceans. As it is not commonly used yet, the material cost tends to be high. But although the purchase price for us is more expensive, we wanted to take the risk. Fashion brands cannot afford to waste resources and promote fast fashion, instead we need to invest in even more ethical materials and ways of production. Traditionally undewear brands use primarily cotton for their products, with pretty steep environmental impacts (about 10 000 litres of water per kilogram of cotton).
So why is it worth paying more? Those who have bought from us know what they have got and made strong testimonials in favour of our underwear. Product and customer satisfaction rate of almost 100% tells you something.
Most of our customers have been addicted to our underwear at once, because these just dont feel like anything, not when you’re wearing them, or not on your ecological conscience.
Where are these made?
Genuine TODG underwear are made in two European countries: the yarn is made in Italy and the fabric is woven and the product finalised in the best factory in Europe in Portugal, a country with a very high level of know-how in textile industry. Asia and Turkey are not options for us, because everything we do has to pass our ethical and moral standards.
Are these really made of fishing nets abandoned in the oceans? You are not greenwashing, are you?
Yes, they really are. And the material for the thread includes also other industrial plastic waste that would otherwise end up in fragile nature or waterways, if they were merely dumped on landfill sites. Now Nylon6 is separated from them and that is the purest possible raw material for us. There is an entire section devoted to this on these pages, for those of you who are really interested in this.
Made of fishing nets? Do they smell of fish?
LMAO! YOU WERE ABSOLUTELY THE FIRST TO MAKE THIS UP BY YOURSELF!!
Can I trust your size chart?
Yes, you can trust it like the former Soviet Union: everything works well on the paper but once you add the people, everything gets complicated. Drawing up a size chart on paper is not a trick or anything, but as soon as realism and individual freedom of choice enter the picture, there are twists and turns. What no Size Chart published in the world tells you is the special features of the body, your own preferences, habits and feelings. It is also known from experience that few men have used a measuring tape in the pelvic area since the uncertain youth years. The material we use is very flexible and human tests have shown that an ordinary L-sized guy can wear all sizes from S to XL. S can of course feel tight and XL particularly loose, but it also stays on.
How often can you wash them?
The environment protection organisations say that the number of washing times in general should be reduced, but we think that having clean and fresh underwear is already an environmental act as such.
Is the material suitable for an atopic skin?
We are not guessing, since none of us has any experience in dermatology. The material itself is soft and smooth, but for instance one (1) customer suffering from eczema found that the material was not suitable for them.
If you have bad experiences of synthetic fibres on your own skin or suspect that it might worsen the irritation of your skin, it is perhaps better not to try.
We are sorry that we don’t have a more rational answer to this question. The product and the material as such don’t contain any chemicals that would irritate the skin.
Can you dry these in a tumble dryer?
No, since the temperature in a tumble dryer is easily over forty degrees Centigrade, and excess heat destroys the fibre – the underwear lose their flexibility and after that everybody feel bad. On the other hand, they don’t need to be tumble dried either, since the fabric dries rapidly even in room temperature. The busiest of us put them on straight from the washing machine.
Do white undies remain white, or do they start to turn yellowish over time?
For someone with a bad sense of humour this would provide a fruitful growth platform for an answer that would play around with the old story about underwear with two colours. But we don’t hear that now.
Do you have jockstraps?
A good question. I’m sure there are users for those as well, but so far they are just a wet dream on our designer’s drawing board. If there is sufficient demand, everything is possible.
Isn’t it a little hypocritical to use synthetic fibres? Why not just make the decision of not buying any new clothes with synthetic fibres? They say that fleece and other technical clothes release minute pieces of plastic into the waterways when they are washed? HUH?!
Wwweelllwwelll. We don’t think you can make so straightforward conclusions. Our underwear are made of recycled, or more exactly regenerated, polyamides.
Every time plastic garbage is discussed, microplastics are brought up. Microplastics are released from textiles made of synthetic fibres such as polyester, fleece or acryl. Fleece is the biggest baddie of synthetic fibres, since the upright brushed fibres are so weak and thin that whenever you wash them up to 200 000 microplastic particles smaller than five millimetres are released.
The share of microplastic of world’s oceans’ plastic waste is about 10 percent. According to research by the Finnish Environment Institute, about 99% of the microplastics that are released when products made of synthetic fibres are washed, are purified in the waste water purification plants such that they don’t end up in the waterways.
When we examined our own role as a microplastics badass, we learned that there are washing bags whose aim is to prevent microplastics from ending up in the waterways while washed.
As a funny curiosity, the washing bags are made of the same material as our underwear. It’s a little like having two condoms on top of each other.
And let us add that cotton has its own share of problems too, even if it is labelled organic. Over 10 000 litres of water per one kilogram of cotton is just not sustainable, since in those places where cotton is grown water is also needed for food production.
Do you provide washing bags that prevent the release of microplastics?
Nope. According to other environmental clothing brands the best washing bags are made of 100% polyamide. In other words, exactly the same substance that our underwear are made of. Talking of prevention by the way, it is quite similar to having two condoms on top of each other. But that’s just a matter of taste as well.
Can I get the company or team logo printed on the underwear?
No. You can’t.
We leave the sale of business gifts to those who want to do it. Printing or embroidering the products through us is not possible even occasionally, because our production partner won’t do it. And you shouldn't do it on your own either, because it doesn't improve the quality of the product - in fact, quite the opposite: at the point when the pants are printed/embroidered or practically any post-processing is done, the manufacturer's product liability terminates immediately.
Oops-A-Daisy! I accidentally ordered the wrong size. For sure I can change them, can I?
It’s our responsibility to make the best underwear in the world. It is your responsibility to make sure you buy the right size clothes. We offer a size chart that anyone who can read can use to figure out the right size. Using a tape measure saves time, money and nerves both on your end as well as on ours. If you don’t trust the tape measure or your own experience and remain uncertain whether it is the right size after all, order just one pair. Don’t make an order for three or six pairs. If you cannot properly concentrate while ordering, try this: inhale, exhale, inhale –> continue the order when your thoughts are clear again.
If, despite this, you end up ordering more than one pair (for instance three pairs) and want to change them all for bigger or smaller undies, please be advised that our satisfaction guarantee only applies to one pair. This means you get refunded for one pair. One hundred days satisfaction guarantee is NOT equal to one hundred days change guarantee.
I have not received any order confirmation, why?
The order confirmation is automatically sent by e-mail to the address you entered during the order phase. Make sure you have entered your own email address and that it is spelled correctly. hmail, gmali, ouylook and htmai.l will definitely not work. We also do not have the ability to judge the spelling of names.
If you use a gmail address, it’s possible that commercial stuff goes to different tabs, folders or even spam.
Please check these before you post flint and spiked messages here.
Where is my gift card? Why did I not receive it in my email?
When you order a gift card, make sure that you give your email address and that it is written correctly. We are pretty sure that hmail, gmali, ouylook and htmai.l are not valid domains. We’ve seen all of these.
It’s also possible that your inbox is so modern (like the updated gmail) that these commercial messages are shown on different tabs (adverts, promotions, social, updates, whatever), different classes or even in the spam folder.
So, before you hit the roof, check these first.
What difference does it make if I get a little too big undies, just in case?
Talking about underwear, right size does matter a lot. Not too fit, not too loose. The perfect fit is what you choose.
Underwear should streamline your physique. It is advisable to follow the size recommendations, but your body type makes an even bigger difference. Comfort is at highest when your underpants fit you perfectly. If you wear a little bigger or a little smaller pants due to your gut feeling, the undies don’t function as they are supposed to, and during use you will encounter unwanted characteristics (for instance rolling, sliding down, riding up in to your A**).
Can I order for someone other than myself? Like a gift.
Yes, You can. During the order phase, you will first be asked for the delivery address. Fill in the recipient's information - including the recipient's email address and phone number. Also check that the information is correct. Why this is so important is explained in more detail in the answer to the question: "Why is the recipient's phone number needed and why can't you put the payer's number in it?"
When you proceed with the order towards payment, you can add the Payer's information to the order.
Do you deliver globally?
Sure we do.
Why is the recipient's phone number needed?
Well. The parcel is handed to a courier, and when it arrives at its destination, the recipient of the package receives a notification that the shipment can be picked up or to agree on a delivery with the courier. If there is someone other than the recipient's number here, the notification of the shipment that has arrived will not reach the recipient, the package will not be picked up and, in the worst case, it will return back to the point of origin. It will cause grief, expenses and everything else that is unpleasant.
How long does it take for delivery if I place an order right away?
We don’t waste time for nothing, normally the orders are handled within 1-2 business days and delivered for transportation by our logistics partner as soon as the order has been processed. 3-5 business days is quite a typical time window. Just before the holidays, like before Christmas Season and Father’s Day, literally everybody is out there buying underwear, so also our staff may get a little bit busy and sweaty, although we are employing a house full of very committed and hard-working people in our dispatch department.
Can I have the underpants to try on?
Hey PLEASE! Sorry, but no. You cannot try on any undies in a normal store either. If you are undecided about the colours, whether they look nice and how would they look against your skin, we recommend a colour analysis. Sounds dull, we know, but we have absolutely no use for used underwear – and once the package has been opened, we cannot put the undies on sale again. In other words, we do not take back used ones, even if you tried them on only once.
Before we get the used underwear resales department functioning in Japan, we recommend getting familiar with the content that can be found by following for instance this link.
Of course, it is possible that there is no such a huge demand for used men’s undies, but nothing stops you from trying.
If, or actually when, I order these online, how do I know that you are not sending me someone’s used and returned underwear?
Believe us, we did not make up this question just for fun.
First. We are not selling used underwear. There are specific sites for those who find that attracting. Not that we are judging, let all flowers blossom.
Second. It would be pretty bad for business in quite a few ways to resell a pair of used underwear. Product returns are counted in per mil (not drunk) and those few returns come with a valid reason for the return. Typically, it is a product defect, in which case the product is sent back to the factory for quality control, so that we learn to minimise the mistakes whatever their cause is.
So you can rest assured regarding this as well: the products we sell are always new and prime.
Can you get these from some retailers?
We chose to sell these only online to keep the touch to real people and their demands. And on the other hand, you cannot try any underwear on in a physical storefront either.
Why is there no bigger discount when you buy several pairs of undies?
If you intend to buy more than 30 pairs at once, contact us. The artificial intelligence pricing robot working at our checkout is responsible for the price advantage of smaller order quantities.
About money back guarantee
Is this money back guarantee pure bullshit?
No. If you genuinely don’t like them, it’s totally ok to return them and get refunded. But just a couple of points for clarity. We are committed to full refund of the purchase price if:
- you contact us within 100 days from the purchase date. That time is enough to figure out are they good or not.
- you contact us at the address firstname.lastname@example.org and ask for a refund. Don’t use any other addresses, even if you have a hotline to the CEO.
- you return the products you ordered and that were delivered to you back to us*
*the return should be received by us within 7 days of you making the return notification, i.e. from the moment when you told us that you would like to use this possibility.
Why does the hundred days money back guarantee apply only to the first pair?
What fits one does not fit another. Reading the reviews by our customers you may build up the courage to make your first order. One hundred days satisfaction guarantee is created to make your risk as a buyer as small as possible. This applies to just one and just the first pair, and this condition is meant to reduce our risk. It makes no sense to go all out and start testing your own underwear satisfaction level by buying several pairs. One pair for testing is enough to figure out if this underwear brand suits you or not.
Why do you want the product back if I make a claim for a refund?
We want the products back so we can analyse if there is something potentially wrong with them and so we are able to develop the product and our operations further.
Do you refund the postage as well?
It is worth noting that we do not refund the postage. To get a refund, use a courier that gives you a tracking code. Without the tracking code it is impossible to say whether the package ever reaches us or anyone else for that matter, and we don’t have a possibility to take the responsibility then.
Do you take back the products that I destroyed?
Underwear that have been damaged by external factors do not qualify for the refund policy. In other words they have been mistreated either purposefully or little less purposefully (i.e. washed in a concrete mixer, eaten by your dog OR girlfriend who uses brace, rubbed with sanding paper or Velcro etc.) We maintain the right to change, pause, or cancel the refund policy if we suspect abuse. And believe us, we are good at smelling that. If your intentions are sincere, there’s no reason to worry.
Just out of curiosity
Kind of suspicious since you don't seem to be posting negative feedback anywhere
The suspicion is partially justified. There's a reason for that. In the end, very little feedback that is actually publishable comes from those who are ready to give it in their own name. Sinister Feedback from anonymous senders lie Charliebrownnose does not deserve to be published. And there’s no point to start a dialogue with them. As a rule, such feedback is received from those who are not our customers.
But from time to time there are also those with whom we can throw ourselves into a dialogue. Of course, if these are published, the sender's identity cannot be revealed under any circumstances. Sometimes it is better not to publish at all if the person giving the feedback is otherwise identifiable.
Now why is the brand called "the other danish guy", if it is a Finnish company?
The answer can be found on the video on our front page. For those of you too lazy to watch it, here’s the short version:
Once in New York, my friend's arse was chafed during a morning run in the Central Park, resulting in a monkey butt, requiring tons of vaseline, and finally the guy ended up “treating” his well-rubbed buttocks in the ladies’ room of a Manhattan club. He got caught literally with his pants down, understandably causing quite a bit of confusion in the female customers that witnessed the sight. The restaurant staff announced quite loudly that this sensation was brought to you by ”the other danish guy, who has some problems”.
Well, once we established that life without good underwear may suddenly take a turn towards worse, we decided to make really good underwear and name the brand after the event that sparked the idea.
See the story about the origins of the brand here.
Where do those customer experience texts of your online store come from? Five star ratings only. It just can't be true.
Believe it or not, each of them is written by a real person, that is, our customer. We ask for feedback a couple of weeks after the order from all those who have given marketing permission. If you have only allowed communications related to the ordering and delivery process, you will not receive even a review request. For other feedback, email@example.com is the right address.
Where are all the negative feedbacks? Do you leave them unpublished?
Believe it or not, freedom of speech is one of the company's most important values and we have no need to censor what anyone says, even if they don't flatter us. After all, this is not North Korea or any other totalitarian society. All reviews are published, and if you can wade through a few thousand reviews, you will also come across the more critical statements. We don't argue about matters of opinion and taste, and if we've made a mistake, the feedback we receive will help us do things better in the future.
If someone is thinking about starting unjustified defacement and social shaming, you should think twice about what you are doing.
I would like to know how the products give electric shocks because of static energy. For instance, nylon produces nasty shocks while in a car.
Good question! Thanks! This is about natural sciences, and to be honest, I wasn’t that good in physics at school. I know the phenomenon that is referred to here, but we have not taken any kinds of measurements that would allow me to highlight the most important findings here. Myriad of people have used our products and as the number of customers has grown, feedback has not shown any mention of electric shocks produced by static energy. I find that to be a good thing.
This non-scientific answer ends with the adapted lyrics from the legendary Johnny Cash song Ring of Fire, where the writer might have experienced something of the kind.
”Chafing is a burning thing and it makes a fiery ring
And it burns burns burns burns the ring of fire the ring of fire
The ring of fire.”
We got an excellent idea! How could we start working together?
"I thought my collaboration proposal would be revolutionary, but you said no".
The world doesn't run out of ideas, even if you waste them. We get a lot of long-winded collaboration proposals and it's too easy for us to say no to most of them because they just don't fit our playbook.
We dare to say that five minutes of honest introspection and reflection of an idea before sending a cooperation proposal is the best possible use of time. If the idea, even after consideration, promotes the things that really matter and produces value where it is most important, the probability of a positive response increases. The longer you have to wait for an answer, the more certain it is that the shell will come.